me too
First time I've ever had a problem with online gaming software. I was playing the $100 Giveaway and about halfway through the software just closed down completely. I re-opened it but the clock was reading 7:26 when the tourney started at 7:30 and had already been going for about 15 minutes! I shut down again, restarted, same thing. I did this about 5 times with the same result then decided to contact CS which I did, tried a restart 1 more time and it worked. It was the 2nd time I'd contacted CS that day actually because I noticed that if you register in advance for the $100 giveaway it won't let you leave real money mode to play some free practice games.
My 2 responses from CS were good and stock (by the sound of things here). The first one pertaining to the ability to leave real money mode acknowledged that there was a problem and that they were working on it. The 2nd one was very defensive saying almost immediately that they don't do refunds and that it's not their responsibilty, ISPs fault, my fault, blah blah. Hhhhhhmmm!
Cheers
Reachy