Bet21 - Winning multiple satellites?

[fgk42]

My experience

I won the 25,000 satellite for a second time. On March 1, 2007 I won and had my name placed on the March 31, 2007 list. Then I won it again on March 10, 2007. These are my communications with Bet21.com

1. Date: 03/10/07
To: [email protected]
Subject: Customer Support Form Submission[#5117870]


Customer Information
Account Name : fgk42
Real Name :
Comments : I won (first place) in the 25,000 satellite on March 10,
2007 8:30 table 40462884. This is my second first place win. Please credit my account with tournament dollars. Thanks

Their response:

Dear Mr. Klepes,

Thank you for contacting us and we apologize for our late reply.

Please keep in mind that we do not award players with Tournament
Dollars bonuses for winning first place at a table.

Please do not hesitate to contact us back if you require further
assistance or additional information.

Best regards,

Juan
Customer Support

My second letter to Bet21.com customer service:

--Original Message--
From: [email protected]
Date: 03/11/07
To: [email protected]
Subject: Customer Support Form Submission[#5118440]


Customer Information
Account Name : fgk42
Real Name :
Comments : I won first place in the 25,000 satellite tourney, 758148 on
Saturday night 2030 EST. This is my SECOND WIN. I am already entered
into the March 31 25,000 tourney. According to the entry , enter as often as you like, addition wins will be credited as tournament dollars. Please credit my account with the 215 tourney dollars. Thanks

Their response #2:
Dear Mr.
Thank you for emailing us !

This is our newest currency and its value is equivalent to US Dollars
(1 tournament dollar = $1 US dollar). This currency has been introduced
with the purpose of letting our players unregister from tournaments for
which they won an entry. For example, if you play a $3+.30 tourney that
feeds into a $100+9 event and you win the entry for it, but later on
for some reason you decide to unregister from this $100+9 event; your
account will then be automatically credited 109 tournament dollars. In
other words, this is how you get tourney dollars.

You can then use these tourney dollars to enter another event, or you
can also use them to enter a variety of smaller tournaments including
Sit & Go’s. Tournament dollars cannot be used in Ring Games, nor can
they be cashed out and/or converted into $US dollars. However, they can be transferred from one UB account to another and they can also be
exchanged for TEC’s. Players will have to e-mail member services and they must include the answer to their security question with their request, whenever they want to have a TEC exchanged for tourney dollars (1 TEC equals 100 tournament dollars). Taken Off Promo

Please do not hesitate to contact us back if you require further
assistance or additional information.

Best regards,

Grace
Customer Support

 

[fgk42]

Third Response From Cs

Dear Mr. Klepes,

Thank you for contacting Member Services.

After reviewing your account information, we found you have only one
time won the first place in this tournament.

If you are to win and other Satellite of the $25,000 Guarantee
Elimination Blackjack Tournament, your account surly to be credited with the
$215 TD's.

As it is stated in the Tournament lobby information:

Win as often as you like. Additional entries will be credited to your
account as Tournament Dollars.

Please do not hesitate to contact us back if you require further
assistance or additional information.

Best regards,

Zoltan
Customer Support

Nevertheless when I go to cashier and click on transaction BOTH the March 1 and March 10 wins show up!

This is really getting frustrating and leads me to several questions:

1. Why do I and others, have to "fight" for our winnings?

2. Can't these people read the logs that we can?

3. Where are the bonuses? Joep said end of 2006, Hollywood said end of February 2007 and here it is March.

4. When playing the table BJ games they used to show you in the account part your winnings/losses - now they don't What kind of record keeping is that?

Changes in their schedule are just weird. The had $35,000 in guarenteed weekly BJT now they advertise $50,000 and they can't even get most of the $50 and $100 daily tourneys going.

I've been a big supporter of Bet21.com and EBJ - but enough is enough.

I've played over 1600 SNG and tourney's since August.

As far as I'm concerned its time to concentrate on live events and do as Toolman does.

For the rest of the BJT.com members who have won an entry to the 25,000 tourney beware of any additional entries.

I'm going to cash my winnings and get out before Neteller 2 happens.

It is my PERSONAL opinion but right now something is not right in Denmark or Bet21.com.

 

[Rando21]

Thats what you get for laughing and being such a poor sport when you beat me out of first place with that lucky last hand BJ on the March 1 game...a good sport would have said good game or nothing...guess you though you were on TV mugging and doing your best HD impression....hint ...you already had won ...gloating was unnecessary....

What goes around ...comes around...lol

Even though you are a poor sport...I did see that you won 2 times and I agree that no one ...even tho they exhibit boorish behavior should have to beg and plead and rewrite explaining the obvious.

Im still waiting for my pending bonus dollars....in fact this Sunday UB offered a 20% deposit bonus ....the bonus involved bonus dollars so they are still offering what they refuse to make good in the first place.

They are getting worse ...not better.....

I have stopped playing until they pay my bonus.....if everyone does that perhaps they will make it a priorty.

They have had time to reprogram several changes and therefore one would expect this bonus tracking change could have been done as well.

Over at UBT site they added a change that sits you at the next round table before you exit the game that just ended....a poor change that often has you x'ing out of the new game while keeping the ended game open ....not a well thought modification.

Ok...Im done now.....

Fred I hope you have to write 15 more letters before they finally pay you...;-):laugh:

 

[fgk42]

Finally

So the saga continued:

--Original Message--
From:
Date: 03/11/07
To: [email protected]
Subject: RE:tourney 758148 [#5119603]

Check YOUR records AGAIN.

In MY account it says I won on March 1 and again on March 10.

This is the 5th time I am writing to you - PLEASE get it right - all
these answers will be posted to blackjacktournaments.com and the entire
BJ community will be watching your actions.

Respectfully

FGK42

Their response:

Dear Mr.

Thank you for you your reply.

We apologize for any inconvenience. We will forward your case to the
appropriate department for further review. They will contact you as
soon as possible with a response.

Please do not hesitate to contact us back if you require further
assistance or additional information.

Best regards,

Customer Support

THAT WAS FOLLOWED BY:

Hello Fred.

Thank you for contacting us.
We apologize for the inconvenience. We would like to let you know that
your account has been credited with 215 Tournament Dollars as an Award
from TID 758148, 2nd entry won into the $25,000 Guarantee event TID
749809.
Thank you for your patience and please do not hesitate to contact us if
you need any further assistance.

Best regards,

Tournament Monitoring

So they’ve corrected the problem.

Did I go off too early? Probably. But it is something that we need to be aware of.

I just find it amazing that the customer service people don’t talk to each other there.

I figured 1, maybe 2 e-mails to get it straightened out – but the e-mails were just so strange.

Then to tell me they didn’t have any records of me winning the first one! That’s what got to me.

First the changes in the schedules ….

Elimination of the big money tourneys….

Changes in their cash games…..

I just hope they get more places to play EBJ – I can’t wait to play the SNG at the Venetian.

 

[fgk42]

a good sport would have said good game or nothing...guess you though you were on TV mugging and doing your best HD impression....hint ...you already had won ...gloating was unnecessary....

What goes around ...comes around...lol

Fred I hope you have to write 15 more letters before they finally pay you...;-):laugh:

Nope Rando, only took FIVE e-mails

Sorry for not congratulating you - the neighbors and I were doing a victory lap around the living room! :laugh:

When you get spanked as often as I do you gotta take the celebrations when you get them! :joker:

PS - my chat feature was turned OFF due to playing some really obxnious players earlier that night and I've kept it off a lot since.

 

[pergo56]

Classic, just Classic!

LMAO!, and they're going to straighten out the retroactive Bonuses . Oh crap, I can’t breath! LMAO! :laugh: :laugh: