here we go again...
TXtourplayer doesn't play at Bet21.com because of all the issues posted on this site since the beginning, however I didn't start off playing Global either until they got most of the bugs out.
I asked a question, because I was ready to try their site. However since no one at customer service has still gotten back with me, I can only assume they still have a few bugs to iron out.
Tex, i get it. You'd like things to be firing at 100% over at Bet21. Hell, we all would. But you know what? They're firing pretty damn high right now already, and the end of the last few concerns is in sight.
I don't wanna start a huge thing here, because I know how sensitive an issue it is to be promised a large deposit bonus and then have the conditions of that bonus change after the fact -- but I can honestly tell you, they're working on it. its not something that they're hoping people will forget about, and its not something they're trying to get out of. The problem lies in the fact that they've had to write all-new tracking software, since the UltimateBet client the skin was based on didn't have tracking software for elimination blackjack tournaments, since that wasn't part of the gameplan over at UB. So rather than wait for UB to come up with new software, Bet21 is doing it on their own, working alongside UB to implement it system-wide. I know, I know, its not the answer anyone wants to hear right now, but its the reality of the situation, and what can anyone say other than it'll be finished ASAP and yes, the bonus credits will be retroactive to the start of the site. No one loses anything, we just have to be more patient than we would like.
But Tex, other than this bonus issue, which is progressing as quickly as possible, what's the problem? The site rocks, and the interface is completely state of the art. Player pools there are higher than at any other site, as are the weekly guarentees. If you really have a hankering to play more traditional blackjack tourneys, I understand why you'd also play on other sites, but as far as online gameplay goes, Bet21 is head and shoulders above the rest. i play there almost every day and never have trouble finding a table or tourney... games are hardly ever cancelled anymore due to lack of attendance, and overlays can still be found on many of the daily $2500 guarentees (and the 2 weekly 5k's).
You've also hinted at the 'question' you asked Bet21 customer service several times, but so far haven't written here, which i find odd considering you could've actually reprinted it here in 1/100th the time it took you to write everything else. Wanna share?
Let's just make sure its fair -- rather than paraphrasing the question, why not just cut-and-paste the exact text of your question to them (removing, of course, any personal financial/password details) so that others may be able to give you advice, feedback, etc. Not to sound like a complete naysayer, but you've developed quite a reputation here the last 6 months for saying one thing and then acting as if you didn't mean it the way you obviously intended it.
Oh lordy, here it comes....
-hd.
